Print Quality

user-manual-40699_(manymanuals.com)
ft:locale
en-US

Question

Recommendation

Printed pages contain white horizontal lines or the image is faint.

ABCDE

Fig. 5-4 White Horizontal Lines or Faint Images

If the same problem still occurs, contact your dealer or

our authorized service representative.

Nothing is printed on the page.

Fig. 5-5 White Page

our authorized service representative.

The colors of your print output are not what you expected.

  • Carry out print head cleaning.

  • Try test printing from the maintenance program in the printer driver.

  • Check to see if the ink cartridges are installed correctly and are not empty.

  • You can adjust the color by using the custom setting in the driver. Colors which printers can express and colors you see on monitors are somewhat different. The printer may not be able to express exactly some colors on your monitor.

Check if the printer driver settings are correct.

Vertical lines are not aligned or the outline of characters is faint.

In Bi-Directional Printing, the printer prints from right to left and left to right. Therefore, sometimes vertical lines may not be aligned. Adjust the alignment through the printer driver after carrying out a test print or select uni-directional printing in the printer driver.

Envelopes are stained with ink.

When the printer platen gets stained, clean the printer platen referring to ‘Cleaning the Printer’ section in Chapter 4.

The printout is not clear or the color is not vivid.

  • Use Brother special papers or very white papers.

  • Check to see that you are not printing on the reverse side of special paper.

  • Check if the ink cartridges are installed correctly.

Question

Recommendation

Colors are light.

You may have printed in Draft mode. Set to Normal mode or Super Fine mode in the printer driver.

Some colors are missing.

  • Clean the print head several times.

  • Ink may have run out. Check to see if you have run out of certain ink colors.

Check if the printer driver settings are correct.

Printed paper is damaged by excessive ink.

Select the correct resolution for the media you are using.

Printout is fuzzy.

  • Clean the print head.

  • Use Brother genuine ink and cartridges.

The space between lines of text is narrower than you have set. Black lines appears.

Check to see if there is an obstacle in the paper path. Open the top cover and check.

Banding appears.

  • Check to see if the media setting is correct in the printer driver.

  • You can carry out horizontal line alignment from

the printer driver. For details, see Help.

If the same problem still occurs, contact your dealer or our authorized service representative.

(For USA & CANADA Only)

For technical and operational assistance, please call:

In USA

1-877-284-3238

(outside California)

949-859-9700 Ext. 329

(within California)

In CANADA

1-800-853-6660

514-685-6464

(within Montreal)

If you have comments or suggestions, please write us at: In USA Printer Customer Support

Brother International Corporation 15 Musick

Irvine, CA 92718

In CANADA Brother International Corporation (Canada), Ltd.

- Marketing Dept. 1, rue Hôtel de Ville

Dollard-des-Ormeaux, PQ, Canada H9B 3H6

BBS

For downloading drivers from our Bulletin Board Service, call: In USA 1-888-298-3616

In CANADA 1-514-685-2040

Please log on to our BBS with your first name, last name and a four digit number for your password. Our BBS supports modem speeds up to 14,400, 8 bits no parity, 1 stop bit.

Fax-Back System

Brother Customer Service has installed an easy to use Fax-Back System so you can get instant answers to common technical questions and product information for all Brother products. This is available 24 hours a day, 7 days a week. You can use the system to send the information to any fax machine, not just the one you are calling from.

Please call 1-800-521-2846 (USA) or 1-800-681-9838 (Canada) and follow the voice prompts to receive faxed instructions on how to use the system and your index of Fax-Back subjects.

DEALERS/SERVICE CENTERS (USA only)

For the name of an authorized dealer or service center, call 1-800-284-4357.

SERVICE CENTERS (Canada only)

For service center addresses in Canada, call 1-800-853-6660

INTERNET ADDRESS

For technical questions and downloading drivers: http://www.brother.com

APPENDIX