Setting Up the Printer Hardware

Question	Recommendation
The printer does not work. All LEDs are off.	The printer may not be turned on. Check to see if the AC adapter (MP-21CDX or PA-21MP users only) is plugged into a live power source or the Printer Interface Card is connected to the computer and the (On/Off) button is on. Check that both ends of the PC Card Cable are connected securely to the printer and your PC/ Printer interface Card.
The printer does not print.	Check the following: The printer is turned on. The (On/Off) LED is on. All of the protective parts have been removed. The top cover of the printer is closed. The ink cartridges are installed properly. The Ink LEDs ((BC) LED and/or (MY) LED) are not on. If one or more are on, replace the ink cartridge(s). The Printer Interface Card and the cable is securely connected between the printer and computer or the printer is connected to the AC Adapter and parallel Interface Cable. The (Alarm) LED is off. If the (Alarm) LED is blinking or on, refer to the Operator Call section of this manual. In Windows, the MP-21C/CDX printer is selected in the printer settings in your application. The host is configured correctly: check printer port, print manager etc. (clear stored job or ‘use print manager’ is selected off) Printer port you select is the correct one for using the Printer Interface Card or Parallel Interface Connector. Try cleaning the print head.

Question

Recommendation

The printer does not work. All LEDs are off.

The printer may not be turned on. Check to see if the AC adapter (MP-21CDX or PA-21MP users only) is plugged into a live power source or the Printer Interface Card is connected to the computer and the (On/Off) button is on.

Check that both ends of the PC Card Cable are connected securely to the printer and your PC/ Printer interface Card.

The printer does not print.

Check the following:

The printer is turned on.
The (On/Off) LED is on.
All of the protective parts have been removed.
The top cover of the printer is closed.
The ink cartridges are installed properly.
The Ink LEDs ((BC) LED and/or (MY) LED) are not on. If one or more are on, replace the ink cartridge(s).
The Printer Interface Card and the cable is securely connected between the printer and computer or the printer is connected to the AC Adapter and parallel Interface Cable.
The (Alarm) LED is off. If the (Alarm) LED is blinking or on, refer to the Operator Call section of this manual.
In Windows, the MP-21C/CDX printer is selected

in the printer settings in your application.

The host is configured correctly: check printer port, print manager etc. (clear stored job or ‘use print manager’ is selected off)
Printer port you select is the correct one for using the Printer Interface Card or Parallel Interface Connector.

Try cleaning the print head.